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Service hints & tips

All people have different electrical and mechanical abilities. This chart is not meant to be used by persons who do not possess the ability to safely handle a test meter or the tools required to perform the repairs needed by your appliance. Please err on the side of caution and when in doubt, hire a professionally trained Technician to repair your appliance. We do not accept any responsibility for a misdiagnosis or the further damage to your appliance, property or person. These hints are merely a pointer into which direction you may be able to look in order to solve your problem if you have the skill to undertake the repair.

DISHWASHER:: WASHER:: DRYER:: RANGE:: REFRIGERATOR:: RANGE HOOD :: FREEZER

DISHWASHER

  • Will not complete a cycle 
-Move the setting one degree to see if it will continue. This may indicate the timer motor cam is worn. 
-Test the timer for mechanical functions. 
-Check timer actions against timer cycle chart. 
-If used, check your sani thermostat for tub contact or continuity. 
-Check connections at timer for secureness. 
-Check timer motor leads. 
  • Will not fill with water 
-See if the water supply is turned on and not blocked. 
-See if the float or float switch is stuck. 
-Check the water valve screen for blockage. 
-Test the timer for power out to the water valve. 
-Test the solenoid on the water valve for continuity.
  • Will not drain 
-Check the drain valve for kinks or blockage. 
-See if the timer is advancing to the drain cycle. 
-See if the flapper valve or drain solenoid is operating. 
-See if the drain impeller is worn or damaged.
  • Will not clean the dishes 
-Test for water entering the unit. 
-Test the water temperature in the dishwasher. 
-Check that the pump is recirculating the water. 
-Check the spray arm for a split in the side. 
-Check the internal water flow gaskets for leaks. 
-Make sure that the unit is draining after each wash. 
-Make sure that the dishwasher is filling with enough water 
-Ensure that the dishwasher is loaded properly. 
-Try a different or fresh detergent.
  • Will not start 
-Test your electrical supply to the unit. 
-Test for power to the timer
  •  Water leak at bottom of machine 
-Test air gap for mineral deposits. This will cause the water to spray out of the air inlet. 
-Test for cracks in the tub. 
-Test the float switch seal. 
-Test the heater element where it enters the tub. There are gaskets that can leak. 
-Test the hose clamps. 
-Test the hoses for leaks.
  • Water leaking from the door. 

-Test the corner seals and bottom dam seal. 
-Test the door seal. 
-Test for a loose or a bent door latch. 
-Test for over-filling. This could be from the float switch. 
-Test the spray arm for a split. If water sprays directly at the bottom of the door, it will create a leak.

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WASHER

  • Motor will not run
-Test the power to the motor 
-Test timer connections 
-Test water pressure switch 
-Test wiring harness for broken or burnt wires 
-Make sure pump will turn
  • Washer will not agitate 
  -Test belt or pump coupler 
-Test motor and wiring to motor 
-Test the spline inside the agitator. Sometimes it will strip. 
-Test transmission gear box 
-Test water pressure (level) switch 
-NOTE: Washer may only agitate when tub is full of water
  • Washer will not function. The motor does not make a noise. 
  -Test power cord and connections to washer 
-Test power supply at wall outlet. 
-Test timer connections and contact points. 
-Test water inlet valve 
-Test water pressure or level switch
  • Washer will not fill with water 
-Check for kinked inlet hoses, or plugged screens 
-Test for power to the washer 
-Test power supply at wall 
-Test timer connections and contact points 
-Test water inlet valve 
-Test water pressure (level) switch 
-Test water temperature switch
  • Washer will not spin 
-Test belt or coupler 
-Test motor 
-Test pulley or coupler 
-Test the pressure switch 
-Test timer contact point
  • Water will not drain from the tub 
-Test belt or coupler 
-Test drain hose for kink or blockage 
-Test pump pulley or coupler from motor to pump 
-Test the lid switch for continuity and action 
-Test the motor 
-Test the pump 
-Test the timer and contact points 
-Sometime a garment will get trapped in the pump
  • Washer will not drain or spin, but does agitate 
-Test lid switch 
-Test water level switch 
-Test pump 
-Test drain hose
  • Washer is very noisy during spin 
-Test spin bearings and/or superstructure of washer
  • Washer goes out of balance too often 
-Test snubber assembly 
-Test front or rear leveling legs
-Test suspension pads 
-Test suspension plate 
-Test suspension springs 
-Test to make sure shipping straps are removed or have not tangled up in the system. 
-Check tub support
  • Washer agitates intermittently 
-Test agitate gear and agitate cam 
-Test ball and thrust washer 
-Test shift actuator and agitate cam
  • Washer spins too slowly, everything else works 
-Test clutch 
-Test for clothes between basket and tub 
-Test spin bearings
  • Washer tries to agitate during spin 
-Test agitate cam 
-Test shift actuator
  • Washer will not agitate or spin, but the motor runs 
-Test motor coupler 
-Test worm gear and main drive gear
  • Washer will not agitate, but the motor runs, and it will fill and spin 
-Test agitator shaft, agitate cam, cam followers and    spring 
-Test agitator spline 
-Test connecting rack 
-Test shift actuator and agitate cam 
-Test worm gear and main drive gear
  • Washer will not agitate, spin, or pump out water. Motor will not run, but the washer fills 
-Test motor and/or motor wiring harness 
-Test the pump 
-Test the timer 
-Test water level switch
  • Washer will not drain, but will agitate, fill and the motor runsduring drain cycle 
-Check drain hose for kinks or blockage 
-Test pump for broken impeller or blockage
  • Washer will not fill, but it will agitate and spin 

-Test fill valve 
-Test timer 
-Test water level switch 
-Test water temperature selector switch.

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DRYERS

  • Clothes are not completely drying 
-Test all air flow ducts for blockage 
-Test all thermostats 
-Test blower fan for proper air flow 
-Test for belt slippage. 
-Test heat selector switch 
-Test heating elements for breaks 
-Test lint screen 
-Test switch mounted on motor 
-Test timer
  • Clothes are too hot 
-Test all thermostats 
-Test heating element for shorts against surrounding can
  • Drum will not turn 
-Test blower fan for frozen bushings. 
-Test door switch 
-Test drum belt 
-Test drum bushings 
-Test idler arm and wheel 
-Test motor for power 
-Test support rollers or pads 
-Test timer
  • Dryer will not heat 
-Test all thermostats 
-Test circuit breakers or fuses 
-Test heat selector switch 
-Test heater element for breaks (Most Popular Problem) 
-Test switch mounted on motor. Two of the terminals are for the heater element operation. 
-Test terminals going to heater elements 
-Test timer 
  • Dryer will not run 
-Test PUSH TO START switch 
-Test connections from power cord to terminal block 
-Test door switch 
-Test power at outlet. Should read 110 or 220/240 volts 
-Test timer for power 
-Try door switch for action or clicking noise
  • Dryer will not shut off 

-Test for power to timer motor 
-Test sensors (on some models) 
-Test thermostats 
-Test timer motor for advancing 
-Test timer switch - make sure it leads to timer motor

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RANGES

*On Canadian built ranges or ranges imported and modified before NAFTA's standards agreement took place, you should always start with the fuse(s) for any power problems that you are incurring.

  • Oven cooks uneven 
-Test BAKE/BROIL switch 
-Test door gaskets 
-Test thermostat for temperature cycles 
-Make sure cooking pans are placed in middle of rack
  • Oven temperature is wrong to thermostat setting 
-Test broil element for staying on 
-Test for broken thermostat bulb or tube 
-Test for kink in thermostat bulb or tube 
-Test oven door seal 
-Test thermostat for proper operation 
-Make sure thermostat bulb is not placed wrong in oven. Should be hanging from clip along top.
  • Surface units only get warm 
-Test for low-voltage conditions 
-Test plug-in blocks for burnt connections 
-Test surface switches 
-Test terminals on plug-in units 
-Test wiring for burnt connections
  • Surface units will not heat at all 

-Test continuity through element coils 
-Test for power to range/oven 
-Test switches for burnt terminals 
-Test wiring from switch(es) to terminal blocks
-With power disconnected, check plug-in blocks for burnt terminal connections. 
-With power disconnected, check surface elements for burnt terminal connections.

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REFRIGERATORS

  • Compressor runs all the time 
-Test door gaskets 
-Test for defrost heater staying on 
-Test for interior light staying on 
-Test thermostat for welded contact points 
-Make sure refrigerator is not located in extreme heat. 
-System may be overcharged or undercharged
  • Compressor runs for just a few seconds then clicks off 
-Test compressor amperage draw and compare to the I.D. plate on the compressor body 
-Test condenser fan
-Test for lint in condenser coils 
-Test for low-voltage conditions 
-Test freezer fan 
-Test protective overload 
-Test thermostat for short cycles 
-Make sure back cover is in place
  • Evaporator coil blocked with ice 
-Test defrost heater 
-Test defrost termination switch 
-Test defrost timer 
-Test door seals 
-Check for drain being plugged
  • Freezer is too warm 
-Test for air flow restriction 
-Test for defrost element staying on 
-Test for iced-up evaporator coils 
-Test freezer compartment fan 
-Check freezer door gaskets 
-Test thermostat 
-Too much food in freezer
  • Refrigerator compressor runs but will not get cold 
-Test for leaks
-Test for lint in condenser coils 
-Compressor may not be pumping 
-Defrost timer may be stuck on. Check defrost timer 
-Refrigerant line could be restricted 
  • Refrigerator will not run 

-Check compressor 
-Test defrost timer (frost free models) 
-Test for low-voltage condition. This can be caused by extension cords. Remove and re-route if possible. 
-Test power at wall socket 
-Test power cord to refrigerator 
-Test thermostat 
-Test wiring to compressor

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RANGE HOODS

  • Motor is noisy: 
-Check the fan blade for wear in the hub. 
-Check the fan blade for a broken blade. 
-Check to see if the motor bearings are worn out. 
-Check to see if the air flow is plugged at the exit point.
  • Motor won't turn: 
-Check for power to the unit. 
-Does the light work? 
-Check for a loose connection at the junction box. 
-Check the motor windings. 
-Check the fan switch. 
-Check the sensi-thermostat. (on some models).
  • Light won't turn on: 
-Try a new bulb. 
-Check for power to the unit. 
-Does the fan work? 
-Check for a loose connection at the junction box. 
-Check the light switch. 

Remember for safety's sake to change your range hood's grease filter before it becomes a fire hazard

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 FREEZERS

  • Freezer runs but is warm: 
-Upright freezer door maybe ajar. 
-Check gasket for a tear or leaking. 
-Cold control may be set too low or has lost calibration. 
-Sealed system maybe low on refrigerant, call a certified Technician.
  • Indicator light flickers: 
-Neon light probably needs replacing.
  • Compressor clunks on shutoff: 
-Internal mounting springs may be off, unit would need replacing by a certified Technician.
  • Ice builds up inside: 
-Check the lid / door gasket for tears or twisting. 
-Check the magnet for sealing strength.
  • Lid won't stay up: 
-Check the hinge springs for tension. 
-Check the hinge bushings  for wear.

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